Monday - Friday 9:30am - 5:30pm Saturday 10:00am - 5:30pm

03 9005 2118

Related Information

Some Important Practice Information:

*** Fees

We are a mixed billing clinic. This clinic bulkbills pensioners, health care card holders and students with Medicare cards.

People with Allianz/Bupa/Medibank/Nib/IMAN OVHC and students with the Allianz/AHM/Bupa/Medibank/Nib/IMAN OSHC will be covered and direct-billed for consultations fees only and all procedures, medications, dressing and vaccinations will incur a fee, clients with Bupa/Medibank OVHC and Bupa OSHC need to bring physical card to clinic. A copy of our fees and billing policy is located at the front desk. When making an appointment please enquire with the receptionist.

*** Home Visit

If you are too ill or lack mobility to attend the medical centre, home visit can be arranged for our regular clients, please call our reception to discuss.

*** After hours

If it is emergency, please call 000, otherwise please call our reception to arrange for urgent cases only. Alternatively, the National Home Doctor Service can be contacted on 137 425.

*** Communication / Telephone policy

Doctor cannot take you phone call directly. Our receptionist will take your details and will only interrupt a consultation if the problem is urgent.

*** Test Results

If you have been sent for a test, please make sure to book an appointment to see your doctor for the results 5-7 days later. Please be advised that no results  will be given out over the phone by nursing staff, by email, fax or post except current COVID 19 period.

*** Reminder system

Our practice is committed to preventative healthcare. We use a recall and reminder system. Reminder will be sent by SMS, phone call and letter . If you do not wish to be a part of the recall and reminder system please let you Doctor know.

*** Management of Patient Health Information

Our practice is committed to maintaining the confidentiality of your personal health information. We comply with the Health Privacy Principles and National Privacy Principles as set out in the Health Records Act (Victoria 2001), The Privacy Act (Commonwealth 1988) and Privacy Amendment (Enhancing Privacy Protection) Act 2012.