Monday - Friday 9:30am - 5:30pm Saturday 10:00am - 5:30pm

03 9005 2118

Related Information


Some Important Practice Information:

*** New Fee Policy starting from 1st Jan 2023


Dear customers, 


In order to continue providing the high quality of care, starting from 1st Jan 2023, a new fee policy will come into effect with the changes listed below.  


        – For OVHC customers 

We will no longer direct bill Overseas Visitor Health Cover holders starting from 1st Jan 2023 (17th Feb 2023 for nib OVHC customers). A gap payment of around $50 will apply for each GP appointment. Please refer to our fees and billing policy located at the front desk. 


        – For OSHC customers 

We will direct bill STANDARD CONSULTATIONS only for international students holding Overseas Student Health Cover (OSHC) with Allianz / AHM/ Bupa/ Medibank/ Nib/ IMAN/ CBHS. Customers with BUPA and Nib must present with a physical or electronic insurance card for direct billing.  

Please note, if you request a long consultation appointment, a gap payment of around $50 will apply. Please refer to our fees and billing policy located at the front desk. 


        – For Medicare customers  

We will continue bulk billing STANDARD CONSULTATIONS only for students, pensioners and health care card holders 

Please note, if you request a long consultation appointment, a gap payment of around $50 will apply. Please refer to our fees and billing policy located at the front desk. 


Your understanding is greatly appreciated! 


*** Fees

We are a mixed billing clinic.

This clinic bulk bills STANDARD CONSULTATIONS for pensioners, health care card holders and students with Medicare cards. But a gap fee applies for a long consultation appointment and procedure. 

International students holding Overseas Student Health Cover (OSHC) with Allianz/AHM/Bupa/Medibank/Nib/IMAN/CBHS OSHC will be direct-billed for STANDARD CONSULTATION fees and all long appointments, procedures, medications, dressing and vaccinations may incur a fee. Clients with Bupa and Nib/IMAN OSHC need to bring a physical card or the electronic card for direct billing. A copy of our fees and billing policy is located at the front desk. When making an appointment please enquire with the receptionist.


*** Home Visit

If you are too ill or lack mobility to attend the medical centre, home visit can be arranged for our regular clients, please call our reception to discuss.


*** After hours

If it is emergency, please call 000, otherwise please call our reception to arrange for an urgent appointment only. Alternatively, the National Home Doctor Service can be contacted on 137 425.


*** Telephone policy

Usually, doctors cannot take you phone call directly. Our receptionist will take your details and will only interrupt a consultation if the problem is urgent. Only a member of the medical or clinical team can provide treatment or advice over the telephone, a consultation fee may be incurred for the telephone consultation.


*** Email Policy

Email is not a secure messaging system. Therefore, it is not recommended for patients, service providers and organisations to email private or clinical information to us. Our team is not able to provide medical advice via email and does not respond to emails sent from our clients. Please call our reception to make an appointment with our Dr.


*** Test Results

It is the patients’ responsibility to follow up on all of their test results. Patients should make a GP appointment to discuss their test results. Reception or nursing staff can not discuss results by phone or in person. In the circumstance of significant urgent results, patients may be contacted by the doctor prior to an appointment.


*** Reminder system

Our practice is committed to preventative healthcare. We use a recall and reminder system. Reminder will be sent by SMS, phone call and letter . If you do not wish to be a part of the recall and reminder system please let you Doctor know.


***  Privacy policy and medical record confidentiality

We are committed to maintain and protect our patients’ privacy. We have a privacy policy in compliance with the Health Privacy Principles and National Privacy Principles as set out in the Health Records Act (Victoria 2001), The Privacy Act (Commonwealth 1988) and Privacy Amendment (Enhancing Privacy Protection) Act 2012. You may request our full privacy policy from the reception. Our patients’ electronic health information is only accessible by authorized medical staff for the intended purposes and all hard copies are disposed of securely. You can request a health summary for your own health record.